General

WARNING: FAKE APPLICATION IN ANDROID/APPLE STORE
It has come to our attention a fake BC Vault application is was available in Apple Store that tried to make you export private keys from the device and impo...
Thu, 4 Mar, 2021 at 9:21 AM
I just got my BC Vault, what do I do now?
Congratulations on your new BC Vault! You just upgraded your personal security! The first thing you should do, if you haven't already, is initialize...
Thu, 16 Dec, 2021 at 8:54 AM
Do you collect any personally identifiable information about me when I use my BC Vault?
We do not collect any personally identifiable information when you use your BC Vault unless you expressly send them to us (eg, bug report or support ticket)...
Wed, 15 Jul, 2020 at 11:50 AM
Will BC Vault work on my computer?
You will need a desktop or laptop computer capable of running Microsoft Windows 10 21H2 (1809) or newer, Apple MacOS 10.14 or newer or Linux with X11 (Ubunt...
Wed, 20 Dec, 2023 at 10:45 AM
BC Vault is not recognised under MS Windows 7
It was brought to our attention that the fixes in BC Vault firmware version 1.2.7 (which changed the firmware to comply with MS Windows 10 changes, see: htt...
Mon, 17 May, 2021 at 9:27 AM
BC Vault is not recognised under MS Windows 10
Issue: If you run BC Vault Desktop Application on MS Windows 10, device is not recognised. Description: Microsoft made a change in how they handle FIDO ...
Thu, 30 Apr, 2020 at 4:10 PM
BC Vault Desktop Application requirements on MS Windows N
BC Vault Desktop Application requires Media Feature Pack to be installed on MS Windows N Editions to work properly. Install this additional pack in MS W...
Wed, 8 Nov, 2023 at 9:25 AM
BC Vault is not recognised under Linux
Issue: If you run BC Vault Desktop Application on Linux, the device is not recognized. Description: Linux may not recognize the device due to a permissi...
Wed, 21 Feb, 2024 at 11:20 AM
How do I install BC Vault Application in Linux?
BC Vault Desktop Application for Linux is available in the form of an executable installer and compressed in .tar.gz archive file (to preserve executable fl...
Wed, 21 Feb, 2024 at 11:00 AM
Can I use BC Vault with my Smartphone?
You can send and receive crypto from your existing phone crypto wallets via the Send/Receive functionality. Additionally if you would like to monitor ba...
Mon, 1 Jul, 2019 at 8:38 PM