BC Vault Support Portal

General 15

• I just got my BC Vault, what do I do now?
• Do you collect any personally identifiable information about me when I use my BC Vault?
• Will BC Vault work on my computer?
• MacOS Big Sur compatibility
• BC Vault is not recognised under MS Windows 7

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Security 8

• How long should my password/PIN be?
• How is BC Vault secured?
• How safe are my private keys if my MicroSD or paper backup is stolen?
• Reporting security vulnerabilities
• Can I reveal raw private keys of a wallet on BC Vault?

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Sending/Receiving Funds 11

• How do I send funds?
• How do I get cryptocurrency?
• What are Fees?
• What is Gas Price and Gas Limit (ETH, ERC20)?
• Can I disconnect my BC Vault when transactions are still pending/processing or I am expecting funds?

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Crypto currencies 11

• Does BC Vault support TETHER (USDT)?
• XRP/Ripple minimum balance and destination tag
• XLM/Stellar minimum balance
• Custom ERC20 Tokens
• WARNING: How to spot fake ERC20 token definitions

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Wallets 7

• I have existing crypto wallets, can I import them?
• How do I add a new crypto wallet to my BC Vault?
• How many wallets can I store on BC Vault?
• Can I hide or delete a wallet?
• Does BC Vault support multi-signature access to wallets?

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Backup 8

• How do I backup my data?
• How do I restore my data?
• Do I have to create a backup after every transaction?
• Can I use my own MicroSD card for backup?
• Not Backed Up notification - Wallet backup flag

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Hardware 9

• What is this strange connector on BC Vault I connect USB cable to?
• Are there any batteries in BC Vault?
• How safe is my data in BC Vault FeRAM storage on a long term?
• Can I open the BC Vault case?
• How do I update Firmware and Application?

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Daemon 2

• What is purpose of BC Vault Daemon "bcdaemon"?
• I get the “BCDaemon is not running” notification, what should I do?

3rd party integration 3

• Changelly - Fast and secure way to exchange crypto currencies
• BC Vault is supported on MyEtherWallet.com portal
• 24/7 Wallet monitoring service provided by Parsiq

Online store 2

• Can I order BC Vault from my country, how much does it cost?
• How to pay with Crypto.com

Videos 3

• Connecting the device
• Create a new vault
• Send funds