BC Vault Support Portal

General 14

• I just got my BC Vault, what do I do now?
• Do you collect any personally identifiable information about me when I use my BC Vault?
• Will BC Vault work on my computer?
• BC Vault is not recognised under MS Windows 7
• BC Vault is not recognised under MS Windows 10

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Security 5

• How long should my password/PIN be?
• How is BC Vault secured?
• How safe are my private keys if my MicroSD or paper backup is stolen?
• Reporting security vulnerabilities
• Can I reveal raw private keys of a wallet on BC Vault?

Sending/Receiving Funds 7

• How do I send funds?
• How do I get cryptocurrency?
• What is Gas Price and Gas Limit (ERC20)?
• I do not see all transactions/correct balance for my wallet?
• Why was my transaction rejected?

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Wallets 10

• I have existing crypto wallets, can I import them?
• How do I add a new currency wallet to my BC Vault?
• How many wallets can I store on BC Vault?
• Can I hide or delete a wallet?
• There is a BTC Walled called "BC Vault Bounty Wallet" with address "1NLRLEo8UUozetW2sBnUn7CppUv6J7XpeK" and "3BGriMENHP92gQavWhuZfzWeSbuvbhvUdN" on my BC Vault?

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Backup 5

• How do I backup my data?
• How do I restore my data?
• Can I use my own MicroSD card for backup?
• Not Backed Up notification - Wallet backup flag
• What is stored on microSD backup card? Can I copy card content?

Hardware 7

• What is this strange connector on BC Vault I connect USB cable to?
• Are there any batteries in BC Vault?
• How safe is my data in BC Vault FeRAM storage on a long term?
• Can I open the BC Vault case?
• How do I update Firmware and Application?

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Daemon 1

• What is purpose of BC Vault Daemon "bcdaemon"?

Videos 3

• Connecting the device
• Create a new vault
• Send funds