BC Vault Support Portal
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Frequently Asked Questions
I just got my BC Vault, what do I do now?
Do you collect any personally identifiable information about me when I use my BC Vault?
Will BC Vault work on my computer?
BC Vault is not recognised under MS Windows 7
BC Vault is not recognised under MS Windows 10
See all 13 articles
How long should my password/PIN be?
How is BC Vault secured?
How safe are my private keys if my MicroSD or paper backup is stolen?
Reporting security vulnerabilities
Can I reveal raw private keys of a wallet on BC Vault?
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How do I send funds?
How do I get cryptocurrency?
What are Fees?
What is Gas Price and Gas Limit (ETH, ERC20)?
Can I disconnect my BC Vault when transactions are still pending/processing or I am expecting funds?
See all 11 articles
Does BC Vault support TETHER (USDT)?
XRP/Ripple minimum balance and destination tag
XLM/Stellar minimum balance
Custom ERC20 Tokens
WARNING: How to spot fake ERC20 token definitions
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I have existing crypto wallets, can I import them?
How do I add a new crypto wallet to my BC Vault?
How many wallets can I store on BC Vault?
Can I hide or delete a wallet?
Does BC Vault support multi-signature access to wallets?
See all 6 articles
How do I backup my data?
How do I restore my data?
Do I have to create a backup after every transaction?
Can I use my own MicroSD card for backup?
Not Backed Up notification - Wallet backup flag
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What is this strange connector on BC Vault I connect USB cable to?
Are there any batteries in BC Vault?
How safe is my data in BC Vault FeRAM storage on a long term?
Can I open the BC Vault case?
How do I update Firmware and Application?
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What is purpose of BC Vault Daemon "bcdaemon"?
I get the “BCDaemon is not running” notification, what should I do?
3rd party integration
Changelly - Fast and secure way to exchange crypto currencies
BC Vault is supported on MyEtherWallet.com portal
24/7 Wallet monitoring service provided by Parsiq
Can I order BC Vault from my country, how much does it cost?
How to pay with Crypto.com
Connecting the device
Create a new vault