BC Vault Support Portal
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Frequently Asked Questions
I just got my BC Vault, what do I do now?
Do you collect any personally identifiable information about me when I use my BC Vault?
Will BC Vault work on my computer?
BC Vault is not recognised under MS Windows 7
BC Vault is not recognised under MS Windows 10
See all 14 articles
How long should my password/PIN be?
How is BC Vault secured?
How safe are my private keys if my MicroSD or paper backup is stolen?
Reporting security vulnerabilities
Can I reveal raw private keys of a wallet on BC Vault?
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How do I send funds?
How do I get cryptocurrency?
What are Fees?
What is Gas Price and Gas Limit (ETH, ERC20)?
My transaction fails with "Out of Gas" Error (ETH, ERC20)?
See all 12 articles
Does BC Vault support TETHER (USDT)?
XRP/Ripple minimum balance and destination tag
XLM/Stellar minimum balance
Custom ERC20 Tokens
WARNING: How to spot fake ERC20 token definitions
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I have existing crypto wallets, can I import them?
How do I add a new crypto wallet to my BC Vault?
How many wallets can I store on BC Vault?
Can I hide or delete a wallet?
Does BC Vault support multi-signature access to wallets?
See all 7 articles
How do I backup my data?
How do I restore my data?
Do I have to create a backup after every transaction?
Can I use my own MicroSD card for backup?
Not Backed Up notification - Wallet backup flag
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What is this strange connector on BC Vault I connect USB cable to?
Are there any batteries in BC Vault?
How safe is my data in BC Vault FeRAM storage on a long term?
Can I open the BC Vault case?
How do I update Firmware and Application?
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What is purpose of BC Vault Daemon "bcdaemon"?
I get the “BCDaemon is not running” notification, what should I do?
3rd party integration
Changelly - Fast and secure way to exchange crypto currencies
Wyre - Purchase crypto currencies from the BC Vault Application
BC Vault is supported on MyEtherWallet.com portal
24/7 Wallet monitoring service provided by Parsiq
Can I order BC Vault from my country, how much does it cost?
How to pay with Crypto.com