BC Vault Support Portal
Welcome
Login
Sign up
Home
Solutions
How can we help you today?
Enter your search term here...
Search
New support ticket
Check ticket status
Knowledge base
Frequently Asked Questions
General
17
WARNING: FAKE APPLICATION IN ANDROID/APPLE STORE
I just got my BC Vault, what do I do now?
Do you collect any personally identifiable information about me when I use my BC Vault?
Will BC Vault work on my computer?
BC Vault is not recognised under MS Windows 7
View all 17
Security
10
How long should my password/PIN be?
How is BC Vault secured?
How can someone hack my BC Vault, how safe are my crypto wallets?
Reporting security vulnerabilities
Can I reveal raw private keys of a wallet on BC Vault?
View all 10
Sending/Receiving Funds
13
How do I send funds?
How do I get cryptocurrency?
What are Fees?
What is Gas Price and Gas Limit (ETH, ERC20)?
My transaction fails with "Out of Gas" Error (ETH, ERC20)?
View all 13
Cryptocurrencies
21
Non-Fungible Tokens (NFTs)
Does BC Vault support TETHER (USDT)?
Does BC Vault support ETH PoW?
XRP/Ripple minimum balance and destination tag
XLM/Stellar minimum balance
View all 21
Wallets
11
I have existing crypto wallets, can I import them?
How do I add a new crypto wallet to my BC Vault?
How many wallets can I store on BC Vault?
Can I hide or delete a wallet?
Can I hide balance of a wallet?
View all 11
Backup
8
How do I backup my data?
How do I restore my data?
Do I have to create a backup after every transaction?
Can I use my own MicroSD card for backup?
Not Backed Up notification - Wallet backup flag
View all 8
Hardware
9
What is this strange connector on BC Vault I connect USB cable to?
Are there any batteries in BC Vault?
How safe is my data in BC Vault FeRAM storage on a long term?
Can I open the BC Vault case?
How do I update Firmware and Application?
View all 9
Daemon
2
What is purpose of BC Vault Daemon "bcdaemon"?
I get the “BCDaemon is not running” notification, what should I do?
3rd party integration
10
Buying and exchanging crypto currency with BC Vault
Changelly - Fast and secure way to exchange crypto currencies
Wyre - Purchase crypto currencies from the BC Vault Application
Coinify - Purchase crypto currencies from the BC Vault Application
BC Vault is supported on MyEtherWallet.com portal
View all 10
Online store
2
Can I order BC Vault from my country, how much does it cost?
How to pay with Crypto.com
Tutorials
Videos
12
BC Vault - 1. Unboxing
BC Vault - 2. Connecting to the computer
BC Vault - 3. Installing the application
BC Vault - 4. Setting passwords
BC Vault - 5. Log in
View all 12