BC Vault Support Portal

General 19

• WARNING: FAKE APPLICATION IN ANDROID/APPLE STORE
• I just got my BC Vault, what do I do now?
• Do you collect any personally identifiable information about me when I use my BC Vault?
• Will BC Vault work on my computer?
• BC Vault is not recognised under MS Windows 7

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Security 10

• How long should my password/PIN be?
• How is BC Vault secured?
• How can someone hack my BC Vault, how safe are my crypto wallets?
• Reporting security vulnerabilities
• Can I reveal raw private keys of a wallet on BC Vault?

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Sending/Receiving Funds 14

• How do I send funds?
• How do I get cryptocurrency?
• What are Fees?
• What is Gas Price and Gas Limit (ETH, ERC20)?
• My transaction fails with "Out of Gas" Error (ETH, ERC20)?

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Cryptocurrencies 21

• Non-Fungible Tokens (NFTs)
• Does BC Vault support TETHER (USDT)?
• Does BC Vault support ETH PoW?
• XRP/Ripple minimum balance and destination tag
• XLM/Stellar minimum balance

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Wallets 13

• Transfer crypto from other crypto wallets (Ledger, Trezor, MetaMask...) to the BC Vault
• I have existing crypto wallets, can I import them?
• This wallet is "Secure"/"NOT Secure" icon
• How do I add a new crypto wallet to my BC Vault?
• How many wallets can I store on BC Vault?

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Backup 8

• How do I backup my data?
• How do I restore my data?
• Do I have to create a backup after every transaction?
• Can I use my own MicroSD card for backup?
• Not Backed Up notification - Wallet backup flag

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Hardware 9

• What is this strange connector on BC Vault I connect USB cable to?
• Are there any batteries in BC Vault?
• How safe is my data in BC Vault FeRAM storage on a long term?
• Can I open the BC Vault case?
• How do I update Firmware and Application?

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Daemon 2

• What is purpose of BC Vault Daemon "bcdaemon"?
• I get the “BCDaemon is not running” notification, what should I do?

3rd party integration 11

• Buying and exchanging crypto currency with BC Vault
• Changelly - Fast and secure way to exchange crypto currencies
• ChangeNOW - Fast and secure way to exchange crypto currencies
• ChangeHero - Fast and secure way to exchange crypto currency
• Coinify - Purchase crypto currencies from the BC Vault Application

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Online store 2

• Can I order BC Vault from my country, how much does it cost?
• How to pay with Crypto.com

Videos 12

• BC Vault - 1. Unboxing
• BC Vault - 2. Connecting to the computer
• BC Vault - 3. Installing the application
• BC Vault - 4. Setting passwords
• BC Vault - 5. Log in

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