General

I just got my BC Vault, what do I do now?
Congratulations on your new BC Vault! You just upgraded your personal security! The first thing you should do, if you haven't already, is initializ...
Sat, 24 Nov, 2018 at 11:17 AM
Do you collect any personally identifiable information about me when I use my BC Vault?
We do not collect any personally identifiable information when you use your BC Vault unless you expressly send them to us (eg, bug report or support ticket)...
Mon, 15 Oct, 2018 at 9:25 AM
Will BC Vault work on my computer?
You will need a desktop or laptop computer capable of running Microsoft Windows 7 or newer, Apple OS X 10.11 El Capitan or newer or Linux with X11.
Thu, 10 Jan, 2019 at 2:09 PM
BC Vault is not recognised under MS Windows 10
Issue: If you run BC Vault Desktop Application on MS Windows 10, device is not recognised. Description: Microsoft made a change in how they handle FIDO ...
Mon, 1 Jul, 2019 at 8:22 PM
Can I use BC Vault with my Smartphone?
You can send and receive crypto from your existing phone crypto wallets via the Send/Receive functionality. Additionally if you would like to monitor ba...
Mon, 1 Jul, 2019 at 8:38 PM
Do you provide phone support? Can I call someone?
We don't provide phone support, but you can email us at support@bc-vault.com and we will assist you with your issue.
Sun, 14 Oct, 2018 at 4:56 PM
What should I do if my BC Vault is stolen?
Don't panic! The encryption on the device is very strong and access to your wallets without Application Password, Master PIN and Wallet PIN is not possi...
Sun, 14 Oct, 2018 at 4:58 PM
Why do I need to shake my BC Vault?
You will need to shake your BC Vault to initialize the Random Number Generator (basically to make sure no one can know your keys without your password). ...
Thu, 10 Jan, 2019 at 2:10 PM
Which timezone is used to display transactions in BC Vault?
All transaction times in BC Vault application are displayed in your local timezone as setup on your computer.
Wed, 14 Nov, 2018 at 8:53 AM
How can I factory reset (completely erase) BC Vault?
In case you need to reset BC Vault to initial factory state, you can do that with following steps (while you can do it alone, we recommend you to get help f...
Tue, 2 Jul, 2019 at 3:18 PM