Do you provide phone support? Can I call someone?
We don't provide phone support, but you can email us at and we will assist you with your issue.
Sun, 14 Oct, 2018 at 4:56 PM
What should I do if my BC Vault is stolen?
Don't panic! The encryption on the device is very strong and access to your wallets without Application Password, Master PIN and Wallet PIN is not possi...
Mon, 14 Jun, 2021 at 11:47 AM
Why do I need to shake my BC Vault?
You will need to shake your BC Vault to initialize the Random Number Generator (basically to make sure no one can know your keys without your password). ...
Thu, 10 Jan, 2019 at 2:10 PM
Which timezone is used to display transactions in BC Vault?
All transaction times in BC Vault application are displayed in your local timezone as setup on your computer.
Wed, 14 Nov, 2018 at 8:53 AM
What happens to my funds if BC Vault ceases development?
We have considered this exact scenario and have prepared a decryption application for backups which can extract raw private keys from backups provided you h...
Tue, 19 Nov, 2019 at 4:04 PM
If you got "IKWID MODE" on top of your BC Vault display, do not panic :) You did hold the middle button on the device when you connected it to the...
Tue, 19 Nov, 2019 at 3:57 PM
Which languages are supported in the BC Vault application?
BC Vault application currently supports English and German language, more will be added in the future.
Fri, 20 Nov, 2020 at 4:02 PM
Can I enlarge Font in the BC Vault Desktop application?
With version 2.0.0 we introduced new GUI in the BC Vault Desktop application. Some users noticed that with specific Operating System scaling factors the fon...
Tue, 19 Sep, 2023 at 3:14 PM
Exporting transaction data from the BC Vault (CSV file export)
It is possible to export transaction list of the wallet from the BC Vault Desktop application in the "Comma separated values - CSV" file. Sel...
Thu, 7 Jul, 2022 at 12:11 PM