BC Vault Support Portal
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Frequently Asked Questions
I just got my BC Vault, what do I do now?
Do you collect any personally identifiable information about me when I use my BC Vault?
Will BC Vault work on my computer?
Can I use BC Vault with my Smartphone?
Do you provide phone support? Can I call someone?
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How long should my password/PIN be?
How is BC Vault secured?
How safe are my private keys if my MicroSD or paper backup is stolen?
Can I transfer funds from an exchange or other service to my BC Vault?
How do I send funds?
How do I get cryptocurrency?
What is Gas Price and Gas Limit (ERC20)?
I do not see all transactions/correct balance for my wallet?
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I have existing crypto wallets, can I import them?
How do I add a new currency wallet to my BC Vault?
How many wallets can I store on BC Vault?
Can I delete a wallet?
How do I backup my data?
How do I restore my data?
Can I use my own MicroSD card for backup?
What is this strange connector on BC Vault I connect USB cable to?
Are there any batteries in BC Vault?
How safe is my data in BC Vault FeRAM storage on a long term?
Can I open the BC Vault case?
How to I update Firmware and Application?
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Connecting the device
Create a new vault
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